Your Feedback Helps Us 1UP ™
At 1UP Collaborative Gaming™, we believe your feedback is crucial in helping us improve our services. Whether you have compliments, suggestions, or complaints, we are here to listen and make necessary adjustments to enhance your experience. You can share your thoughts with us through various channels, and if you prefer, you can provide feedback anonymously.
How to Share Your Feedback or Make a Complaint
We value your input and offer several ways for you to get in touch:
Phone: Call us at (07) 2111 8644 during our business hours, Monday to Friday, 8 AM to 5 PM.
Email: Send your feedback or complaints to feedback@1upcollaborativegaming.com.au. We strive to respond within 24 hours.
Contact Form: Fill out the contact form on this page. If you provide an email address, we will respond as soon as possible. If submitting anonymously, we will still review and act on your feedback.
Need Help to Make a Complaint?
If you need assistance, you can get support from:
Our friendly team members
Your family or friends
An advocate
Our Commitment to You
When you share your feedback, we will:
Listen attentively to your concerns and suggestions.
Keep your complaint confidential.
Respond promptly.
Act on your feedback to improve our services.
Providing Anonymous Feedback
You are welcome to provide feedback anonymously. If you choose this option, we will not be able to respond directly to you, but we will still use your input to make positive changes.
Escalating Serious Complaints
If you have a serious complaint and prefer not to discuss it with us directly, you can reach out to the NDIS Commission:
Online: Visit the NDIS Commission website
Phone: 1800 035 544 or TTY: 133 677 (Interpreters available free of charge)
Mail: Disability, Employment and Carers Group, Department of Social Services, GPO Box 9820, Canberra ACT 2601
Advocacy Services
If you need help from an advocate, you can contact:
Disability Advocacy Finder: Visit website