Frequently Asked Questions

  • The National Disability Insurance Scheme (NDIS) provides funding to eligible individuals with a disability. This funding can be used to cover the cost of our collaborative gaming sessions, which aim to develop social and collaborative skills in a supportive environment.

  • Yes, you can pay for sessions privately if you do not have NDIS funding. We offer various payment options, including credit card and bank transfer. Please contact us for more details on private payment options.

  • We support a variety of devices and consoles, including PCs, laptops, iOS devices, Xbox, PlayStation, and Nintendo Switch. To participate, you will need a stable internet connection and a pair of headphones with a built-in microphone. If you are unable to purchase these items or do not have them available, please contact us to discuss how we can assist you.

  • Our sessions are conducted through Discord, a free voice, video, and text chat platform. Participants will need to create their own Discord account to join our server. Parents can set up a parent account linked to the child's account to monitor and keep tabs on it. Alternatively, parents are welcome to create a separate Discord account that they can access and monitor, which we can use for the sessions.

  • After creating a Discord account, you will receive an invite link to join our server. Follow the link, accept the invitation, and you will be guided to the appropriate channels for your session.

  • In Discord, go to User Settings > Voice & Video to test and configure your audio and video settings. Ensure your microphone and camera are working properly before the session starts.

  • Common issues include audio not working, which can often be fixed by checking your device settings or restarting Discord. If problems persist, refer to the Discord support page or contact us for assistance. Our session facilitators are also available to help troubleshoot issues during the session.

  • We play a variety of games that are designed to work on skills such as collaboration, teamwork, decision-making, and communication. Specific games required for sessions will depend on the individual client's needs and goals and will be tailored around our sessions. 1UP Collaborative Gaming™ Adaptive Sessions may differ in their approach; please contact us for more details.

  • Absolutely! We encourage participants to suggest games they enjoy. Your 1UP Host™ will take these suggestions into account to ensure they align with session goals.

  • If you do not have the necessary games, we will work with you to determine the best way to procure them. This may include finding free games that meet our goals or discussing options for acquiring specific games needed for your sessions.

  • Yes, healthcare providers, support coordinators, and plan managers can refer clients to our services. Please visit our 1UP™ Referral Process page for detailed instructions, forms, and contact information. We’re happy to collaborate with other professionals to support individuals effectively.

  • Yes, we conduct initial assessments and review assessments to tailor our sessions to each participant's needs and goals. This ensures we provide the most effective support.

  • Our 1UP Host™ team includes individuals with qualifications in fields such as youth work and occupational therapy.

    Additionally, they bring valuable backgrounds in allied health, mentoring, social skills development, and support services. They are also experienced gamers who understand the therapeutic potential of gaming.

    Some of our 1UP Hosts™ are neurodiverse themselves, providing valuable insight and empathy in our sessions.

    Each 1UP Host™ undergoes comprehensive training in neurodiversity, therapeutic gaming practices, and the specific needs of our participants. Ongoing professional development ensures they remain up-to-date with best practices.

  • We encourage feedback and welcome both comments and complaints to help us improve our services. You can provide feedback or make a complaint by contacting us via phone or email. Our employees can assist you with the process if needed. Feedback can also be submitted anonymously if you prefer. For more serious complaints, you can contact the NDIS Commission directly. For detailed information on how to provide feedback or make a complaint, please visit our Feedback and Complaints page.

  • You can find our Privacy Policy and Terms and Conditions here. These documents provide detailed information on how we handle your data and outline the terms for using our services. If you have any further questions, please do not hesitate to contact us.