Privacy Policy

1. Introduction

1UP Collaborative Gaming™ ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Collection of Personal Information

We collect personal information necessary for providing our services, including but not limited to your name, contact details, date of birth, and information related to your NDIS plan. We may collect this information directly from you or from third parties, such as healthcare providers and support coordinators.

3. Use of Personal Information

We use your personal information to:

Provide and manage our services

Communicate with you about your sessions and support

Process payments and manage billing

Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may disclose your personal information to:

NDIS and other government agencies

Healthcare providers and support coordinators involved in your care

Service providers who assist us in our operations (e.g., IT support, payment processing)

As required by law

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, and disclosure. This includes implementing physical, technical, and administrative security measures.

6. Access and Correction

You have the right to access and correct the personal information we hold about you. To request access or make corrections, please contact us using the details provided below.

7. Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us. We will investigate and respond to your complaint promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

1UP Collaborative Gaming™
Email: hello@1upcollaborativegaming.com.au
Phone: (07) 2111 8644